Edinburgh Marriott Hotel Holyrood – Spa Privacy Policy

Effective Date: 1st March 2025

At Edinburgh Marriott Hotel Holyrood (“we,” “us,” “our”), we are committed to safeguarding the privacy and security of our valued spa members and guests.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you sign up for and use our spa membership services or treatments.

1. Information We Collect

To provide you with exceptional spa experiences, we may collect the following personal information:

1.1 Personal Details

• Full name
• Date of birth
• Contact details (email, phone number, address)
• Emergency contact information

1.2 Payment & Billing Information

• Billing address
• Payment details (e.g., credit/debit card information, direct debit details)
• Transaction history

1.3 Health & Wellness Information

• Relevant medical history for spa treatments
• Allergies or medical conditions (if voluntarily provided)
• Wellness and fitness preferences (if applicable)

1.4 Membership Usage Data

• Check-in and attendance records
• Appointment and booking history
• Treatment and service preferences

2. How We Use Your Information

We use your personal information to:

• Process membership applications and payments
• Manage your spa membership benefits and services
• Communicate about appointments, offers, and spa updates
• Enhance our services and personalise your experience
• Ensure the safety and well-being of all guests and staff
• Comply with legal and regulatory obligations

3. Sharing of Information

Your privacy is our priority. We do not sell or share your personal information for marketing purposes. However, we may share your details in the following circumstances:

Service Providers – Trusted third-party companies that assist with payment processing, IT support, and marketing communications.

Legal Compliance – When required by law, regulation, or government request.

Business Transfers – In the event of a merger, sale, or acquisition involving the spa.

4. Data Security

We implement stringent security measures to protect your personal information from unauthorised access, loss, or alteration. Our safeguards include:

• Secure payment processing systems
• Restricted access to sensitive data
• Regular security reviews and updates

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Membership and treatment data are typically retained for up to one year after membership cancellation.

6. Your Rights

As a spa member, you have the right to:

• Request access to your personal data
• Correct inaccuracies in your information
• Request deletion of your data (subject to legal and contractual obligations)
• Withdraw consent for marketing communications
• Object to certain types of data processing

To exercise any of these rights, please contact us directly.

7. Marketing Communications

With your consent, we may send you exclusive spa offers, event invitations, and member benefits via email or SMS.

You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

8. Cookies & Website Usage

If you access membership services via our website, we may use cookies to enhance your browsing experience.

For details on how we use cookies and tracking technologies, please refer to our Website Privacy Policy.

9. Contact Information

For any privacy-related inquiries, please contact us at:

Edinburgh Marriott Hotel Holyrood

81 Holyrood Road, Edinburgh, EH8 8AU
Email: spa@edinburghholyroodhotel.com
Phone: +44 (0)131 528 8000

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on our website and communicated to members where applicable.

By signing up for a spa membership or treatment, you acknowledge that you have read, understood, and agreed to this Privacy Policy.